Please read these terms carefully before engaging VisaDesk services. This binding agreement defines the legal relationship between you (the applicant) and VisaDesk Immigration Tech Inc.
Independent Facilitator
We prepare & lodge your case. We are not an embassy or government body.
Consular Discretion
Embassies retain 100% sovereign authority over visa grants, refusals & duration.
Transparent Refunds
Govt fees are non-refundable; VisaDesk service fees are backed by our SLA commitment.
VisaDesk (operated by VisaDesk Immigration Tech Inc.) provides proprietary digital tools, document verification, application pre-screening, consular dossier assembly, appointment scheduling assistance, and courier logistics for foreign visa applications.
The issuance, denial, duration of stay, number of entries (single, double, or multiple), and validity of any visa is the exclusive sovereign prerogative of the relevant diplomatic mission (Embassy, Consulate General, or High Commission) and immigration authorities of the destination country.
Fees collected by VisaDesk are bifurcated into distinct components clearly shown during checkout:
Government & Consular / VFS Fees
Once paid to the embassy, VFS Global, BLS International, or government treasury, these fees are strictly non-refundable under sovereign immigration laws, regardless of whether a visa is approved, rejected, or delayed.
VisaDesk Professional Service Fee
Subject to our guaranteed SLA under The VisaDesk Commitment. If our team misses your guaranteed processing timeline, our service fee is refunded 100% with no questions asked.
By creating an application, the user warrants and covenants that:
Submission of fraudulent, forged, or counterfeit documents will result in immediate file closure with zero refund and may be reported to competent law enforcement and consular authorities.
Stated turnaround times (e.g., 5 to 15 business days) refer to operational preparation and normal consular turnaround. VisaDesk cannot be held responsible for unforeseen delays stemming from:
If an applicant decides to abort an ongoing visa application:
Before Dossier Generation: A full refund of consular fees and a 50% refund of the service fee will be remitted within 5–7 business days.
After Dossier Generation or Slot Booking: No service fee refunds are admissible as expert verification and scheduling resources have already been deployed.
After Submission to Embassy / Biometric Lodgement: Zero refund is permitted under any circumstances.
Where personal attendance is required by the destination government (e.g., Schengen VFS, UK VAC, US Embassy), the applicant is personally responsible for arriving punctually at the designated center with original passports and mandatory physical photo prints. Missing a confirmed consular appointment may incur rescheduling fees imposed directly by the provider.
These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to VisaDesk services shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
For questions regarding these Terms or formal legal correspondence:
Legal & Compliance Desk: VisaDesk Immigration Tech Inc.
Office: 7 Khullar Farms, Mandi Road, New Delhi 110030, India
Official Email: legal@visadesk.in
Support Hotline: +91 (011) 4982-3000
Our visa specialists are here to guide you through required documents, consular timelines, and fee breakups.
